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Terms and Condition

As a train­ing provider of up-and-com­ing hair­dressers, beau­ty ther­a­pists and nail tech­ni­cians, we real­ly appre­ci­ate your business.

Before book­ing your appoint­ment, please take a moment to read our Terms and Conditions. 

General terms

  • The approx­i­mate times of treat­ments are as accu­rate as pos­si­ble, how­ev­er please bear in mind that all treat­ments are per­formed in a train­ing envi­ron­ment. You may find that your treat­ment takes longer than in a com­mer­cial salon and times will vary from stu­dent to student.
  • Some of our treat­ments and ser­vices are only avail­able at cer­tain times of the year. Please call before book­ing to make sure your desired treat­ment or ser­vice is available. 
  • A full con­sul­ta­tion is giv­en pri­or to any treat­ment or ser­vice. This allows us to use the right prod­ucts and ensure we achieve the desired out­come of your treat­ment or service. 

Cancellation

Your cus­tom allows our stu­dents to pre­pare for the world of work and flour­ish in their cho­sen careers. Inform­ing us of a can­cel­la­tion allows us to resched­ule our stu­dents’ learn­ing that day.

  • If you wish to can­cel you appoint­ment please call our recep­tion desk a min­i­mum of 24 hours before your sched­uled appoint­ment time. 
  • Can­cel­la­tion of an appoint­ment less than 24 hours before your sched­uled appoint­ment time, or fail­ure to attend a sched­uled appoint­ment, may incur a charge. 

Health and Safety

  • A skin test is required 48 hours pri­or to any tint­ing or hair colour ser­vice. Please phone ahead to book.
  • Treat­ments are under­tak­en at the ther­a­pists’ dis­cre­tion. If, for health and safe­ty or med­ical rea­sons, your ther­a­pist con­sid­ers a treat­ment unsuit­able for you, it will not be giv­en. If appro­pri­ate, alter­na­tives will be rec­om­mend­ed. No refund will be avail­able for treat­ments that can­not be performed. 

Under 16s

  • We are unable to per­form beau­ty treat­ments or hair colour treat­ments on any­one under 16 years of age.
  • Hair­dress­ing clients who are under 16 years of age must be accom­pa­nied by a par­ent or guardian. 
  • Beau­ty ther­a­py clients who are 16 – 18 years of age are lim­it­ed to the type of treat­ments avail­able and must obtain con­sent from a par­ent or guardian for the treat­ment to take place. 

For health and safe­ty rea­sons, we request chil­dren are care­ful­ly super­vised by a par­ent or guardian in the salon’s recep­tion area dur­ing your appoint­ment. Salon staff are not able to assist with the super­vi­sion of chil­dren dur­ing your appointment.