A team leader is found in organisations where there is a need for first-line management, supervision or support for teams and senior management. Is this what you are looking for? Or maybe you are looking to promote a current member of staff.
We will train and support your apprentice in the workplace with online and face to face meetings.
Key information
Key information about this apprenticeship programme, with the main details like the level, duration and industry/sector. Full details about this standard can be found on the Skills England website.
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Level: 3 (Advanced)
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Duration: 18 months
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Training location: Workplace
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Mode of Attendance: Employer based
- Industry/sector: Business and administration
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Maximum funding available: £5,000.00
Apprenticeship overview
Managing individuals, teams, or projects to meet private, public, or voluntary organisational goals.
The key skills, knowledge, behaviours and duties that will be carried out by the apprentice as part of this apprenticeship.
Skills developed
- Use resources to implement operational and team plans.
- Use tools to organise, prioritise and allocate daily and weekly work activities.
- Able to collate and interpret data and information and create reports.
- Identify and support the development of the team through informal coaching and continuous professional development.
- Use information and problem-solving techniques to provide solutions and influence the decision-making process.
- Use digital tools for planning and project management to monitor project progress, taking corrective action to deliver against the project plan.
- Review work processes to identify opportunities to improve performance and for continuous improvement.
- Use technology and software to produce documentation, such as spreadsheets and presentation packages to communicate information.
- Manage individual or team performance by setting objectives, monitoring progress, and providing clear guidance and feedback.
- Manage others through change by identifying challenges and the activities to resolve them.
- Interpret organisational strategy and communicate how this impacts others.
- Interpret and apply regulation and legislation, share best practices, and advise stakeholders on their application.
- Communicate information through different media, such as face-to-face meetings, emails, reports, and presentations to enable key stakeholders to understand what is required.
- Collaborate with stakeholders in the organisation to ensure the delivery of operational goals.
- Manage and maintain relationships with a diverse workforce and stakeholders.
- Negotiate with and challenge stakeholders to manage change and reduce conflict.
- Interpret policy and support the delivery of equity, diversity and inclusion in the workplace and monitor their impact on their team.
- Identify future changes in the sector such as technology advances that may impact their organisation.
- Monitor the use of technology and the potential to reduce energy consumption through their optimisation in day-to-day tasks, such as reducing the use of paper and switching off items when not in use.
Further information
- Duty lead
- Project lead
- Shift supervisor
- Supervisor
- Team leader
- Trading manager
This occupation is found in small, medium, large, and multinational organisations in private, public, and third sectors across all areas of the economy.
A team leader is found in organisations where there is a need for first-line management, supervision or support for teams and senior management.
The broad purpose of this role is to provide leadership with operational or project responsibilities. Team leaders manage or supervise individuals, teams, or elements of a project, or a combination of these. They offer direction, instructions, and guidance to achieve set goals. They are vital for the smooth running of an organisation’s functions and are often responsible for ensuring that these are correctly administered and maintained in line with legislation and the organisation’s procedures.
In their daily work, an employee in this occupation interacts with colleagues from various internal departments, for example operations, human resources, finance, legal, IT, sales, and marketing. This role also can involve interaction with external stakeholders such as customers, clients, and suppliers. It may also include off-site and hybrid working.
An employee in this occupation is responsible for supporting, managing, supervising or developing individuals, or a combination of these. They often manage projects, plan and monitor workloads and resources, deliver operational plans, resolve problems and build relationships both internally and externally.
Team leaders may work as part of a network or in various team settings. They operate within agreed budgets and available resources, reporting to mid-level and senior managers. While they may occasionally make decisions, they more often guide or influence the decisions of others. This can include collecting and interpreting data to identify trends, analysing resources, and finding ways to save money and improve efficiency.
Team leaders understand how their role supports the broader organisational structure. They apply codes of practice, legislation, and regulations relevant to their organisation’s areas of operation. This includes not only legal and ethical responsibilities but also equity, inclusion, and the sustainability impacts of the organisation.
Occupation
A Team leader or supervisor is a first line management role, with operational and project responsibilities or responsibility for managing a team to deliver a clearly defined outcome. They provide direction, instructions and guidance to ensure the achievement of set goals. Working in the private, public or third sector and in all sizes of organisation, specific responsibilities will vary, but the knowledge, skills and behaviours needed will be the same whatever the role.
Key responsibilities are likely to include supporting, managing and developing team members, managing projects, planning and monitoring workloads and resources, delivering operational plans, resolving problems, and building relationships internally and externally.
Typical job titles:
Supervisor, Team leader, Project officer, Shift supervisor, Foreperson, and Shift manager.
Entry requirements
The entry requirement for this apprenticeship will be decided by each employer, but may typically be five GCSEs at Grade C or higher.
Requirements: knowledge, skills and behaviours
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Knowledge |
What is required (through formal learning and applied according to business environment) |
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Interpersonal excellence – managing people and developing relationships |
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Leading people |
Understand different leadership styles and the benefits of coaching to support people and improve performance. Understand organisational cultures, equality, diversity and inclusion. |
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Managing people |
Understand people and team management models, including team dynamics and motivation techniques. Understand HR systems and legal requirements, and performance management techniques including setting goals and objectives, conducting appraisals, reviewing performance, absence management, providing constructive feedback, and recognising achievement and good behaviour. |
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Building relationships |
Understand approaches to customer and stakeholder relationship management, including emotional intelligence and managing conflict. Know how to facilitate cross team working to support delivery of organisational objectives. |
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Communication |
Understand different forms of communication and their application. Know how to chair meetings, hold challenging conversations, provide constructive feedback and understand how to raise concerns. |
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Organisational performance - delivering results |
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Operational management |
Understand how organisational strategy is developed. Know how to implement operational and team plans and manage resources and approaches to managing change within the team. Understand data management, and the use of different technologies in business. |
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Project management |
Understand the project lifecycle and roles. Know how to deliver a project including: managing resources, identifying risks and issues, using relevant project management tools. |
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Finance |
Understand organisational governance and compliance, and how to deliver Value for Money. Know how to monitor budgets to ensure efficiencies and that costs do not overrun. |
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Personal effectiveness – managing self |
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Awareness of self |
Know how to be self-aware and understand unconscious bias and inclusivity. Understand learning styles, feedback mechanisms and how to use emotional intelligence |
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Management of self |
Understand time management techniques and tools, and how to prioritise activities and approaches to planning |
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Decision making |
Understand problem solving and decision making techniques, and how to analyse data to support decision making. |
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Skills |
What is required (acquired and demonstrated through continuous professional development) |
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Interpersonal excellence – managing people and developing relationships |
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Leading people |
Able to communicate organisation strategy and team purpose, and adapt style to suit the audience. Support the development of the team and people through coaching, role modelling values and behaviours, and managing change effectively. |
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Managing people |
Able to build a high-performing team by supporting and developing individuals, and motivating them to achieve. Able to set operational and personal goals and objectives and monitor progress, providing clear guidance and feedback. |
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Building relationships |
Building trust with and across the team, using effective negotiation and influencing skills, and managing any conflicts. Able to input to discussions and provide feedback (to team and more widely), and identify and share good practice across teams. Building relationships with customers and managing these effectively. |
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Communication |
Able to communicate effectively (verbal, written, digital), chair meetings and present to team and management. Use of active listening and provision of constructive feedback. |
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Organisational performance – delivering results |
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Operational management |
Able to communicate organisational strategy and deliver against operational plans, translating goals into deliverable actions for the team, and monitoring outcomes. Able to adapt to change, identifying challenges and solutions. Ability to organise, prioritise and allocate work, and effectively use resources. Able to collate and analyse data, and create reports. |
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Project management |
Able to organise, manage resources and risk, and monitor progress to deliver against the project plan. Ability to use relevant project management tools, and take corrective action to ensure successful project delivery. |
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Finance |
Applying organisational governance and compliance requirements to ensure effective budget controls. |
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Personal effectiveness – managing self |
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Self-awareness |
Able to reflect on own performance, seek feedback, understand why things happen, and make timely changes by applying learning from feedback received. |
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Management of self |
Able to create an effective personal development plan, and use time management techniques to manage workload and pressure. |
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Decision making |
Use of effective problem solving techniques to make decisions relating to delivery using information from the team and others, and able to escalate issues when required. |
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Behaviours |
What is required (developed and exhibited in the workplace) |
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Takes responsibility |
Drive to achieve in all aspects of work. Demonstrates resilience and accountability. Determination when managing difficult situations. |
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Inclusive |
Open, approachable, authentic, and able to build trust with others. Seeks views of others. |
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Agile |
Flexible to the needs of the organisation. Is creative, innovative and enterprising when seeking solutions to business needs. Positive and adaptable, responds well to feedback and need for change. |
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Professionalism |
Sets an example, and is fair, consistent and impartial. Open and honest. Operates within organisational values |
Duration
Typically this apprenticeship will take 12 – 18 months
Qualifications
Apprentices without level 2 English and maths will need to achieve this level prior to taking the end-point assessment.
Progression
On completion, apprentices may choose to register as Associate Members with the Chartered Management Institute and/or the Institute of leadership and management, to support their professional career development and progression.
Level
Level 3.
Review date
This standard should be reviewed within three years of its approval.
Hire an apprentice today!
Are you interested in this apprenticeship for your business or company? Get in touch with our dedicated Business Development Manager for this industry/sector to find out more. Alternatively, you can fill out our employer interest form below and we'll get back to you.
Hannah Rogers
Business Development Advisor Science, Creative & Professional
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Information provided for this apprenticeship programme is sourced from the Skills England formerly the Institute for Apprenticeships and Technical Education (IfATE). For the information authored by Skills England, this was last modified on 25th September 2024.
