Skip to the main content
Go to the search page

Key details

Course area
Travel, Tourism and Aviation
Student types
16 - 18 coursesCourses for 19+ students
Course type
Full-time Further Education course
Course level
Level 2
Start date
Tuesday 1st September 2026
Location
City Hub 111 Canal Street, Nottingham, NG1 7HB
Course code
Parent course code:C050532 Child course code: Q050539
Apply now

Course introduction

This course is perfect if you’d like to offer great customer service to people flying to far-flung destinations.

Mandatory Units:

  • Health and safety
  • Aviation security
  • Aviation communication
  • Customer service
  • Problem solving

Optional Units include:

  • Check in procedures and travel documentation
  • Passenger baggage processing
  • Supporting passengers with special requirements
  • Ground services
  • Loading and unloading of aircraft
  • Aircraft marshalling

You can expect lots of situation-based training to get you thinking on your feet, scenario based assessments, as well as practical/written assignments. Nottingham College will help you to gain valuable experience on work placements that give you a real insight into the industry.

A picture of a board at an airport pointing to arrivals and transfers.

You will be encouraged to undertake 30+ hours of work placement while you are studying.

Read more

Course information

1 year

NCFE Level 2 Diploma in The Aviation Environment

You’ll need either:

  • 4 GCSEs at grades 9-4 (A*–C), including English Language and Maths – one of English Language or Maths must be grade 9–4 (A*–C). Functional Skills Level 2 can be used as equivalent to GCSE grade 4 (C) or above.

OR

  • Level 1 Introduction to Hospitality and Tourism qualification.

Choose to follow with further study at Nottingham College on a Level 3 course in Travel and Tourism or Aviation Operations. Career options include: event management roles, travel agent, theme park employee, cruise ship employee or holiday resort representative.

Students aged 16-18 don't have to pay tuition fees.

If you are aged 19 or over you may still be eligible for funding. Check out our Financial Help pages to find out more!

If you are an EU/EEA or Swiss National, please visit our EU Settled Status scheme page for more information.

Meet Henry and learn why a career in Aviation and Travel is what he's looking forward to

Careers related to this course

Select career:

Air Travel Assistants

Potential Earnings

£49,582.41

Average Earnings

£29,041.59

Source: Office for National Statistics' Annual Survey of Hours and Earnings (ASHE).

Pathways

Accommodation, Travel and Food Services

People in these occupations provide lodging, travel, and tourism support services and prepare and serve food and beverages.

Skills

Reading Comprehension

Understanding written sentences and paragraphs in work related documents.

Active Listening

Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Critical Thinking

Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Speaking

Talking to others to convey information effectively.

Active Learning

Understanding the implications of new information for both current and future problem-solving and decision-making.
View more about this career

Economic data for careers is provided by Lightcast and also available through our Career Coach app. Job postings, employment and earnings information is represented at the regional level for the East Midlands.

Hospitality and Tourism (Level 1 BTEC Introductory Diploma) - Full-time

Travel and Tourism (Level 2 NCFE Extended Certificate) - Full-time

Travel and Tourism with Aviation (Level 3 NCFE Diploma) - Full-time