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Information, Advice or Guidance (TQUK Level 2 Certificate) (19+) — Online Learning

Course outline

By studying our level 2 Information, Advice or Guidance (IAG) course, you will gain an in-depth understanding of the key areas associated with providing effective IAG, including signposting, referrals, record keeping, confidentiality and communication/listening techniques.

  • Unit 1: Information, advice or guidance in practice
    • In this unit, you will learn about the various differences between information, advice and guidance and the requirements of different clients and how these are best met. It will also help you to gain in-depth knowledge of the boundaries and responsibilities present when offering information, advice and guidance, including signposting, referrals and record keeping.
  • Unit 2: Developing interaction skills for information, advice or guidance
    • Within this unit, you will discover how to interact with clients, executing appropriate and effective questioning techniques, listening skills and non-verbal communication. You will also gain knowledge of the impact of values, beliefs and attitudes on any interactions you may encounter, as well as the importance of confidentiality and impartiality.
  • Unit 3: Signposting and referral in information, advice or guidance
    • In this unit, you will gain an understanding of the difference between signposting and referrals – when it is appropriate to refer or signpost an individual organisation’s procedures. Employees will also gain knowledge of good practice when signposting and referring, including recording, monitoring and evaluating.
  • Unit 4: Information, advice or guidance in context
    • Within this unit, you will gain an understanding of information, advice or guidance in the context of their own practice and a specific group of clients – exploring different ways of assisting clients to explore and make choices. Knowledge on discriminatory practices and behaviours affecting specific client groups, as well as potential barriers and how to overcome them, are explored within this unit.
  • Unit 5: Skills for advice providers
    • This unit provides you with an understanding of the purpose and process of an advice interview, examining the relationship between client and advisor, the advisor’s role, stages of the advice interview and how to ensure client confidentiality. A key part of this section is gaining knowledge of social policy in advice work, negotiating effectively on a client’s behalf and support and action planning.

You must be aged 19+ to apply for this course.

How to enrol onto this course

You will be able to apply for this course soon.

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Get in touch by hitting the button below and filling out our enquiry form.

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Course dates / times

We're currently finalising start dates for this course and more information will be available soon. To stay up to date with the latest course information register your details below and we’ll notify you when more information is available.

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Qualification

Information, Advice or Guidance (TQUK Level 2 Certificate)

Duration

You will study this course at your own pace, but it must be completed within 16 weeks. You will receive an automated email reminding you of when you need to complete your assignment.

Level Level 2
Entry requirements

There are no entry requirements for this course but you must be aged 19 or over.

Teaching & assessment

Your assessment will be submitted online through the platform and you will receive feedback from a member of the team who will assess your work and provide thorough and supportive feedback.

Progression

You may complete this qualification in preparation to apply and work in this industry or to to enhance their understanding of their work environment. Alternatively, you may wish to progress in the subject to a higher level.

Additional information

Learners may be eligible for funding* which means the course will be free to complete, subject to providing evidence requested to meet the criteria for free courses. There is a £100 withdrawal fee if a learner does not complete the course and we may be able to offer extensions if learners are unable to meet their submission deadlines for their course units.

*If you are a 19-23 year old without a prior Level 2 qualification, this course will not be funded. Please contact the enquiries team to discuss all available options for you.

*Geographical restrictions may apply.

You must be aged 19+ to apply for this course.