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ICT Systems Support (Level 2) — Full-time

Course outline

This course is perfect if you are on the path towards building a career in computer technical support. You’ll learn a range of units including:

  • Customer Support Provision (Core unit)
  • Principles of ICT Systems and Data Security
  • Install and Configure ICT Equipment and Operating Systems
  • Install & Configure and Maintain Software and Install
  • Configure and Test ICT Networks

You can expect a largely practical course with lots of hands-on computer work. You’ll have a fuller understanding and knowledge of technical support in the workplace and will develop the knowledge, understanding and skills necessary to undertake this role.

How to apply for this course

Apply online to start in 2024/25.

Want to find out more first?

Get in touch by hitting the button below and filling out our enquiry form.

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Location Date
111 Canal Street

Start: Monday 2nd September 2024

Course code: C026682 / Q026681


City & Guilds Level 2 Diploma in ICT Systems Support


1 year

Level Level 2
Entry requirements

You’ll need 4 GCSEs at Grade 9-3 (A*-D), including English Language and maths – one of English Language or maths must be grade 9-4 (A*-C) (Functional Skills L1 can be used as equivalent to GCSE Grade 3 (D) and Functional Skills L2 can be used as equivalent to GCSE Grade 4 (C) or above.


Depending your results and if meeting the requirements you could progress to:

  • IT (Level 3 BTEC National Diploma)
  • IT (Level 3 BTEC Extended Diploma)
  • Esports (Level 3 BTEC Extended Diploma)
  • T Level - Digital Production, Design, Development (Level 3)
  • T Level - Digital Support Services (Level 3)
  • T Level - Digital Business Services (Level 3)
Additional information

Students aged 16-18 don't have to pay tuition fees.

If you are aged 19 or over you may still be eligible for funding. Check out our Financial Help pages to find out more!

If you are an EU/EEA or Swiss National, please visit our EU Settled Status scheme page for more information.