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ICT Systems Support (Level 2) - Full-time


Course outline

This course is perfect if you are on the path towards building a career in computer technical support. You’ll learn a range of units including:

  • Customer Support Provision (Core unit)
  • Principles of ICT Systems and Data Security
  • Install and Configure ICT Equipment and Operating Systems
  • Install
  • Configure and Maintain Software and Install
  • Configure and Test ICT Networks

You can expect a largely practical course with lots of hands-on computer work. You’ll have a fuller understanding and knowledge of technical support in the workplace and will develop the knowledge, understanding and skills necessary to undertake this role.

This course is based at the City Campus (Maid Marian Way).

How to apply for this course

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Location Date
Location to be confirmed
Due to the COVID-19 crisis this course will start at another college campus and may move to the City Hub later in the year.

Start: 14th September 2020

Course code: C032365 / Q032366


City & Guilds Level 2 Diploma in ICT Systems Support


1 year

Level Level 2
Entry requirements

You’ll need 4 GCSEs at Grade 9-3 (A*-D), including English Language and maths – one of English Language or maths must be grade 9-4 (A*-C) (Functional Skills L1 can be used as equivalent to GCSE Grade 3 (D) and Functional Skills L2 can be used as equivalent to GCSE Grade 4 (C) or above.


Choose to follow with BTEC Level 3 Diploma in IT (Networking and System Support) or a City & Guilds Level 3 Diploma in ICT Systems Support.

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