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Vacancy details
- Reference Number
- VAC2000030716
- Closing Date
- Level
- Intermediate (Level 2)
- Duration
- 1 Year
- Planned Start Date
-
Salary
- £16,640 a year
- Apprenticeship Area
- Sales, marketing and procurement
- Training Course
- Customer service practitioner (level 2)
- Apprenticeship Standard
- Customer service practitioner
Job description
Provide excellent customer service by communicating professionally, promoting products and services confidently, and ensuring customers receive a pleasant and efficient experience. The role involves handling cash responsibly, working accurately in a busy environment, and working both independently and as part of a team.
Main Duties:
- Selling financial products and services to meet branch targets such as ISA Accounts Applications, Bonds Accounts, Life insurance sales, and Instant Savings accounts
- Processing letters and parcels in the correct manner and giving the right service
- Processing pension and benefits payout with Bill Payments
- Banking Transactions such as Cash Deposits, Cash Withdrawals, Cheque Deposits and Change Giving Western Union Money Transfers
- Bill Payments such as Gas Bill, Electric Bill, Council Tax, Water Bills, etc.
- Processing car tax and DVLA forms
- Passport check and send service
- Providing travel insurance and foreign currency Bureau transactions
- Maintain an accurate stock and cash balance at the end of each shift
- Complete and Process End-of-Month Stock and Cash Reconciliations
- Complete processes for Royal Mail Deliveries - Postman deliveries and processes
Retail Duties:
- Process payments at the retail counter accurately and efficiently
- Clean and organize the store when needed
- Welcome customers into the store and help them locate items
Vacancy information
40 Hours per week
Monday to Saturday.
9:00 to 17:30 during the week and 9:00 to 13:00 on Saturdays.
40 hours per week
- Communication skills
- IT skills
- Organisation skills
- Customer care skills
- Team working
- Initiative
- Patience
- GCSE Maths and English 9-4 / C (Essential)
There may be an opportunity for a permanent position upon successful completion of the apprenticeship.
Employer information
At Hucknall Post Office, we are offering an exciting opportunity for the right candidate to join our team, delivering excellent customer service while working towards a Level 2 Customer Service apprenticeship.
Vacancy location
Address Details:
Hucknall Post Office
59 High Street
Hucknall
Nottingham
NG15 7AA