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Vacancy details
- Reference Number
- VAC2000026814
- Closing Date
- Level
- Intermediate (Level 2)
- Duration
- 1 Year 3 Months
- Planned Start Date
-
Salary
- £15,600 a year
- Apprenticeship Area
- Sales, marketing and procurement
- Training Course
- Customer service practitioner (level 2)
- Apprenticeship Standard
- Customer service practitioner
Job description
Stephen Burdon Solicitors are seeking a motivated and professional Customer Service Apprentice to join their team. This is an excellent opportunity for an enthusiastic individual to gain hands-on experience while working towards a nationally recognised qualification in Customer Service.
As part of your apprenticeship, you will work towards a Customer Service qualification, gaining the skills and knowledge necessary for a successful career in client-facing roles. You will receive on-the-job training and mentorship from experienced professionals in a legal setting.
Responsibilities:
As a Customer Service Apprentice, your duties will include:
Client Interaction:
- Greeting clients and visitors in a professional and friendly manner.
- Handling incoming calls, taking messages, and transferring calls to the appropriate team members.
- Responding to client inquiries via email or in person, ensuring timely and accurate information.
Administrative Support:
- Scheduling appointments and maintaining an accurate diary system.
- Assisting with the preparation and distribution of documents, letters, and client correspondence.
- Ensuring client files are up-to-date and securely maintained in compliance with GDPR regulations.
Problem Solving:
- Addressing and resolving client concerns or escalating them to the appropriate person.
- Providing clear and concise explanations of processes to clients when required.
Team Collaboration:
- Supporting solicitors and other staff with day-to-day tasks to ensure seamless client service.
- Contributing to team meetings and suggesting improvements for client care.
Compliance and Ethics:
- Ensuring all interactions are conducted with the highest level of confidentiality and professionalism.
- Adhering to firm policies and industry regulations.
Vacancy information
Monday – Friday, 8.30am - 5.00pm, 1 hour lunch.
37.5 hours per week
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Analytical skills
- Logical
- Team working
- Initiative
- Non judgemental
- Patience
- GCSE English GCSE or equivalent 9-3 (Essential)
- GCSE Maths GCSE or equivalent 9-3 (Essential)
Functional Skills level 1 / 2 (if required).
This apprenticeship is based in the workplace, you might have to attend college for exams.
An opportunity to progress within the Administration Department leading to a secretarial role or, alternatively, further training to pursue a career as a paralegal.
Employer information
Stephen Burdon Solicitors are based in Nottingham City Centre and established in 1998. We are criminal law specialists dealing with Police Station interviews, Magistrates' Court and Crown Court casework.
Vacancy location
Address Details:
MR SM BURDON STEPHEN BURDON-SOLICITOR
13 CASTLE GATE
NOTTINGHAM
NG1 7AQ