Vacancy details
- Reference Number
- VAC2000014858
- Closing Date
-
Closes in 5 days
(Tuesday 24th March 11:59 PM) - Level
- Intermediate (Level 2)
- Duration
- 1 Year 3 Months
- Planned Start Date
- Tuesday 31st March 2026
-
Salary
- £15,704 a year
- Related Course
- Hyundai Apprenticeship Programme
- Apprenticeship Area
- Sales, marketing and procurement
- Training Course
- Customer service practitioner (level 2)
- Apprenticeship Standard
- Customer service practitioner
Job description
At Hyundai, you’ll be working within a fast-paced, challenging, environment, where you’ll be encouraged to push boundaries and challenge convention. As a global automotive manufacturer, and one of the fastest growing, you’ll have the opportunity to work within an international business environment and grow with the company.
The Hyundai Apprenticeship Programme is designed to train and develop you in a way that enables you to learn the core elements of your job role using advancing technology as well as fostering an exceptional level of customer service.
This is an exciting role with first-class training and outstanding long-term career prospects. The comprehensive programme provides you with an exciting and challenging opportunity to achieve formal qualifications through extensive product training as well as building up confidence and gaining valuable work experience whilst undertaking the role.
Duties will include:
- Working with customers to meet their requirements and giving advice on additional parts and services
- Matching orders against stock items and sourcing parts, while offering competitive prices
- Working as a team and independently to reach set goals and KPIs
- Delivering fantastic customer service while remaining efficient and focused on your tasks
- Incoming and outgoing call handling, face-to-face transactions, and IT-based communications
- Managing goods in and out
- Working with suppliers, placing orders or returns and processing paperwork accurately
- Always working to a high level of customer service and remain courteous and police to customers
Vacancy information
Monday- Friday, 8.00am- 5.00pm with a 30-min lunch.
40 hours per week
- Communication skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Number skills
- Analytical skills
- Logical
- Team working
- Initiative
- Patience
- Physical fitness
- GCSE Maths And English 4 (Essential)
- Other Automotive Level 2 (Desired)
Candidates will work towards achieving Level 2 Customer Service Practitioner apprenticeship standard. They will also be required to study towards achieving Level 2 maths and English functional skills if they do not already hold equivalent qualifications.
Level 2 Customer Service Practitioner apprenticeship standard.
Standard Training will include:
- Nationally recognised qualifications
- IMI level 2 Certificate in Customer Service for the Automotive Industry
- ATA Accreditation Customer Service Advisor
- Bespoke Hyundai certified training
- Regular in dealer review and assessment visits
- Functional skills if needed
- Possible permanent position on the completion of the apprenticeship
- Further opportunities to develop career to become a fully qualified master technician and MOT tester
- On completion of the apprenticeship the average salary of a light vehicle technician is anywhere between 24k-27k. While most experienced technicians may earn up to £33k per year
Employer information
Your Hyundai main dealer, MotorFair, Birmingham, is a family-owned business committed to quality service. Founded by Mr. Derrick Grieveson in 1953 as Worcester Carsales, we have been serving motorists in Birmingham, Worcestershire, and the West Midlands for over 70 years. In 1963, we relocated to Hylton Road, Worcester. Derrick’s son, Stuart Grieveson, now our Managing Director, joined the company in 1973. Over the last 25 years, we’ve acquired multiple new car franchised dealerships in the West Midlands. Three generations of the Grieveson family, including three of Derrick’s grandchildren, proudly work within the company.
Employer benefits information
28 days inclusive of bank holidays.
Vacancy location
Address Details:
Vauxhall Dudley Motor Company
220 The Radleys, Mackadown Lane, Birmingham, West Midlands
B33 0QR
