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Vacancy details
- Reference Number
- VAC2000032299
- Closing Date
- Level
- Advanced (Level 3)
- Duration
- 1 Year 9 Months
- Planned Start Date
-
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- £15,600 a year
- Apprenticeship Area
- Business and administration
- Training Course
- Business administrator (level 3)
- Apprenticeship Standard
- Business administrator
Job description
Mour Hotel are looking to recruit a reception/administration coordinator apprentice. The hospitality industry a unique environment to learn multiple skills and lots of opportunities to progress and develop. No day is ever the same, providing invaluable customer service to our varied guests.
Reception Duties:
Product and service Quality:
- To ensure that strict security is maintained in respect of all money, keys, guest property, lost property and hotel equipment as per Mour standards
- To ensure that all reservations, registrations and checking in/out duties are carried out to Mour standards (SOP & training)
- To handle reservation duties in line with the correct Standard Operating Procedure
- To assist the Night Team as and when required
- To assist Team leader during the shift as required ensuring smooth running of the Front Desk
- Follow up with guests that the service provided was to their satisfaction
- To address complaints properly and deal with situations as and when they arrive in a sympathetic and professional manner (any problems call Manager on Duty)
Swithboard:
- To answer incoming and internal phone calls in a consistent format according to the Mour Standards (Good morning, afternoon, evening Mour / Reception)
- To answer all phone calls within 3 rings to provide efficient and high quality telephone service
- To maintain polite, friendly and courteous telephone manners at all times
Miscellaneous:
- To carry out duties as laid down in the Front Office SOP manual
- To have a comprehensive knowledge of the Front Office computer system (Opera)
- To up sell hotel facilities to guests, and advise of services in the local area
- To carry out general clerical or administrative duties as required by management and reasonable duties for the efficient operation of the hotel
- To ensure cleanliness and tidiness of the front desk at all times
- To be aware of house status and room availability at all times
- To monitor faxes, post and manually written messages to the correct standards
Adminstrations Duties:
- Assistance in the coordination of weddings and Christmas events
- Responding to enquiries, correspondence, collecting and collating pre orders and preparing function sheets for issue to all department
Vacancy information
8 hour shifts with ½ unpaid lunch break. Shifts to be confirmed.
37.5 hours per week
- Communication skills
- IT skills
- Attention to detail
- Customer care skills
- Problem solving skills
- Administrative skills
- Logical
- Team working
- Creative
- Initiative
- GCSE English 9-4 (Essential)
- GCSE Maths 9-4 (Essential)
- Monthly College attendance - One day per month Nottingham City Hub
- Full time work after successfully completing the apprenticeship, increase in hourly rate, opportunities in other departments to learn varied skills
Employer information
Mour hotel is a 4-star boutique hotel situated centrally on the Sherwood Business Park amongst an array of upmarket businesses and at a stone throw away from junction 27 of the M1. Designed by Amanda Rosa, the imposing building has an American loft feeling offering a quirky, yet luxurious place to meet, dine and sleep. Awarded most stylish hotel in 2006, guests can expect all their needs to be truly catered for in one of our 92 spacious ensuite bedrooms. Every modern amenity has been thought of for the discerning traveller. The hotel also offers three individually styled conference suites for business meetings or events. With elegant backdrops, wireless internet and boasting natural daylight, these unique suites are the envy of many and are sure to add a touch of individualism to any event. Refreshments are freshly made on the premises and our friendly and helpful staff will happily go above and beyond in order to ensure your stay with us is most memorable.
Vacancy location
Address Details:
SEYMOUR CAPITAL LTD
LAKE VIEW DRIVE
ANNESLEY
NOTTINGHAM
NG15 0EA