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Infor­ma­tion Com­mu­ni­ca­tions Tech­ni­cian — Advanced Appren­tice­ship (Lev­el 3)

Apprenticeship outline

Progress your career in the IT industry with this Level 3 Advanced Apprenticeship.

An Information Communications Technician (ICT) provides support to internal and/or external customers, by using tools or systems to problem solve and trouble-shoot routine and non-routine problems. This occupation supports clients/customers with their systems. They achieve this through monitoring and maintaining the systems and/or platforms to maximise productivity and user experience.

An ICT could be installing and configuring computer systems, diagnosing hardware and/or software faults, solving technical and applications problems, either remotely or in person. Some examples of these issues are slow performance, connection problems, and an inability to access data.

The work of an ICT involves undertaking a vast array of specialist roles supporting business critical requirements and focus on customer solutions. Networking, Server, IT Essentials, Secure Communications, programming, and databases are just an example of typical tasks and projects undertaken within the likely areas of employment.

In their daily work, an employee in this occupation interacts with a wide variety of internal or external users of digital systems, through digital channels, remotely and/or face to face.

An employee in this occupation will be responsible for prioritising systems support tasks as they arise and for monitoring and maintaining system performance. They may work alone or as part of a team but will escalate problems in line with their organisation's policies and Service Level Agreements. For example, if the task may not be completed on premise, it may have to be referred to an external specialist.

The Support Technician role is desk based resolving system user queries and resolving faults in a helpdesk environment. For example, a Support Technician in a Travel Agent would use a system to manage their customer bookings and when the system fails it needs rectifying rapidly in order to reduce the financial impact and damage to customer reputation. The business would contact a Support Technician to report the problem and either get it fixed or escalated to an engineer.

A Network Technician role is usually desk based but may involve visits to client’s premises to resolve issues. For example, a Network Technician working in a university or a college they may be installing a computer lab as a training suite including cabling and hardware requirements. They may be required to install cloud services to support a business expansion and provide better network services.

In a contact centre environment, they may use network management tools to collect and report on network load and performance statistics to improve commercial outcomes. In a retail bank they may contribute to the implementation of maintenance and installation work using standard procedures and tools to carry out defined system backups, restoring data where necessary.

A Digital Communications Technician may be desk or field-based resolving faults and issues with communications systems. For example, working in a defence organisation operates as an Online Network Technician they would be at the heart of every mission solving complex issues, enabling the secure exchange of mission critical and often Top-Secret information. It would be their responsibility to administer and provide specialist communications and IT equipment including classified information and cryptographic material to guarantee Operational Capability is delivered to the Command.

A digital communications technician working for a large telecom’s organisation could be involved in the build, test and integration of end-to-end customer solutions to support customer order delivery. Not to mention the build, test and maintenance of core and mobile radio access networks, working with both internal and external customers.

A digital communications technician working for a large telecom’s organisation could be involved in the build, test and integration of end-to-end customer solutions to support customer order delivery. Not to mention the build, test and maintenance of core and mobile radio access networks, working with both internal and external customers.

How to enrol onto this apprenticeship

You can register your interest in an Apprenticeship by emailing your CV to business@nottinghamcollege.ac.uk.

Want to find out more first?

Call the Business Engagement Team on 0115 945 7260

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Study location City Hub 111 Canal Street, Nottingham, NG1 7HB
Attendance

Day Release

Start date

You can start this Apprenticeship at any time of the year.

Standard

Information Communications Technician - Advanced Apprenticeship (Level 3)

Duration

Minimum of 18 months depending on experience.

Level Level 3
Entry requirements
  • You will need to be employed for a minimum of 30 hours per week in a relevant job but we can assist you in finding a placement.
  • You will also need 5 GCSEs at grades 9 – 4 (A* – C), including English Language and Maths. Functional Skills Level 2 can be used as equivalent to GCSE grade 4 (C) or above. Apprentices without Level 1 English and Maths will need to achieve this level prior to taking the end-point assessment.

Adults who are aged 19+ with appropriate industry experience but without the necessary qualifications are welcome to apply.

All applicants will be required to undertake an assessment in English and maths prior to enrolling.

Teaching & assessment

You will develop an electronic portfolio of evidence against the requirements of the qualification. Evidence can be generated by observation of your workplace, witness testimonies, case studies or personal accounts of events. Online tests may be used to confirm your knowledge and understanding as well as an End Point Assessment.