Potential earnings
£50,536.16
Customer service supervisors oversee operations and directly supervise and coordinate the activities of a customer services team dealing with the responses, complaints or further requirements of purchasers and users of a product or service.
Main tasks
- Discusses customer responses with managers with a view to improving the product or service provided and to resolve operational problems.
- Establishes and monitors work schedules to meet the organisation's requirements.
- Develops and plans training for their teams.
- Liaises with clients and handles more complicated or sensitive complaints and queries.
- Directly supervises and coordinates the activities of a help and advisory services to provide support for customers and users.
Source: Office for National Statistics.
Salary and earnings
Average earnings
£31,917.00
Source: Office for National Statistics' Annual Survey of Hours and Earnings (ASHE).
Skills & knowledge
The top 5 most important skills and knowledge requirements relevant to this career.
Monitoring
Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Active Listening
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Speaking
Talking to others to convey information effectively.
Critical Thinking
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Reading Comprehension
Understanding written sentences and paragraphs in work related documents.
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Education and Training
Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
Administration and Management
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modelling, leadership technique, production methods, and coordination of people and resources.
English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Clerical
Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
What course level do I need to study?
The level of study required will vary with each job, sector and company. The table below shows the level of study achieved by those currently working in this career choice.
Educational requirements: Level 3 NVQ; A Levels
Source: Office for National Statistics.
| Level of study | Percentage achieved |
|---|---|
| Level 0 | 2% |
| Level 1 | 4% |
| Level 2 | 35% |
| Level 3 | 25% |
| Level 4-5 (Higher Education) | 4% |
| Level 6 (Bachelors) | 24% |
| Level 7 (Masters or equivalent) | 6% |
Source: Labour Force Survey (LFS) data.
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Economic data for careers is provided by Lightcast and also available through our Career Coach app. Job postings, employment and earnings information is represented at the regional level for the East Midlands.
