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Customer Service (Advanced Apprenticeship Level 3)

Business06 Customer

Apprenticeship outline

This Apprenticeship teaches you the skills to provide excellent customer service and can be applied to hundreds of job roles across many different sectors. Most customer service apprentices work in retail, financial services, call centres, hospitality or sport and recreation.

The Diploma in Customer Service at Level 3 contains mandatory units and optional units which are selected based on your job role.

English and maths are an essential part of your studies and will help you succeed on your course. These subjects help you develop confidence and are key employability skills that recruiting employers look for. If you have not achieved GCSE grade C or above in English and Maths you will need to continue studying these subjects. We will ensure you have the right lessons and support to improve your English and maths.

How to apply for this apprenticeship

You can register your interest in an Apprenticeship below.

Want to find out more first?

Call the Business Engagement Team on 0115 945 7260

Download a guide Get in touch
Location Attendance Start date

Location:

Maid Marian Way
Nottingham
NG1 6AB

Attendance:

Day Release

Start date:

Please contact the business team for details of start dates.

Qualification

Advanced Apprenticeship in Customer Service

Duration

12 months

Level Level 3
Entry requirements

You will need to be employed for a minimum of 30 hours per week in a relevant job but we can assist you in finding a placement.

You will also need GCSEs at grades A*-C or equivalent in English and Maths, however some employers may require additional qualifications depending on the role.

Adults who are aged 19+ with appropriate industry experience but without the necessary qualifications are welcome to apply.

All applicants will be required to undertake an assessment in English and maths prior to enrolling.

Teaching & assessment

You will develop an electronic portfolio of evidence against the requirements of the qualification. Evidence can be generated by observation of your workplace practice, witness testimonies, case studies or personal accounts of events. Online tests will be used to confirm your knowledge and understanding.

Progression

You could progress in to the following roles:

  • Customer Relationship Manager
  • Customer Service Coordinator
  • Customer Service Team Leader
Additional information

As a Customer Service apprentice, you will probably work at the front end of an employer’s business activities and regularly assist customers. Duties will vary between sectors, but in most cases you’ll be making sure that customers are dealt with in a positive, reliable and pleasant way. A significant amount of the job training is undertaken in your workplace.

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