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Nottingham College uses WhatsApp to communicate with prospective students (applicants) as well as current students. We send a variety of different messages through WhatsApp which include:

  • Appointment/reminders
  • Feedback surveys
  • Invites for applicant events such as Tasters and Meet the Team
  • Important information about your application to college
  • Prompts to complete or action any outstanding information relating to your college journey
  • Wellbeing and student mental health check-ins
  • Student Finance support
  • Destination surveys (Collecting data about your progression after leaving college)

These messages will often be specific to your journey before enrolling at the college or to your experience as a current student already attending the college. For authenticity, we will use your name details and in some cases the course you have applied for/are currently studying or have studied in the past.

What to look out for

  • Our WhatsApp Profile will be named "Nottingham College" under a WhatsApp Business account. The text "Business Account" should be displayed below our display name.

  • A blue tick will appear beside our display name, which confirms the profile has been verified and belongs to a legitimate brand/company through an official verification process.

  • The category of our WhatsApp Business profile is always "Education".
  • The address information displayed will match one of our campuses.

To help you know that you are communicating with an official Nottingham College WhatsApp communication channel, we have published our verified WhatsApp profile information to reassure you that you feel confident when speaking to us over WhatsApp. 

Note: There may be some topics or information that is unable to be provided over WhatsApp for security or safeguarding purposes. If this is the case, our advisors will ask you to contact us via another suitable contact method to assist you.

If you have any concerns about any communication you have received appearing to come from Nottingham College, you can always call us on 0115 9100 100 and our team will be able to help.

Questions about WhatsApp

The system that uses this number can also send SMS messages when a mobile number is not enabled for WhatsApp. This is still legitimate communication from Nottingham College, any SMS message will come through as from just the number and not any specific name outside of WhatsApp. The number is owned and operated by Nottingham College.

WhatsApp conversations through business accounts are classified as live for up to 24 hours. When you initiate a conversation with our WhatsApp profile this creates a 24 hour customer service window. When a conversation goes inactive (not live) we are not able to respond in real-time anymore, but can send approved template messages as a response to restart the conversation.

Providing you respond within this 24 hour window and during our messaging hours, messaging us over WhatsApp does not have to be instant, and you can go about your day and reply when you can.

Yes. WhatsApp communications are end-to-end encrypted by default. All WhatsApp conversations are securely stored in the respective systems that use the WhatsApp service.

When you message us directly, we can see your mobile number and the message content you send to us. If you have previously contacted us over WhatsApp we will have likely asked for or currently hold personal information such as your name, date of birth or email address. When contacting us through the same mobile number, this information will be matched from previous conversations.

Yes, we also have our main telephone enquiries number, which you can get in touch with us on: 0115 9100 100 or alternative LiveChat.