Potential earnings
£29,908.96
Coffee shop workers make and serve coffee, food and other beverages in coffee shops and cafés, and perform various cleaning, fetching and carrying tasks.
Main tasks
- Keeps service area well stocked.
- Cleans and tidies service area, kitchen surfaces, crockery, cutlery, glassware, kitchen utensils and disposes of rubbish.
- Receives payment for drinks and gives change.
- Takes customer orders, makes and serves coffee and other refreshments.
Source: Office for National Statistics.
Salary and earnings
Average earnings
£13,428.26
Source: Office for National Statistics' Annual Survey of Hours and Earnings (ASHE).
Skills & knowledge
The top 5 most important skills and knowledge requirements relevant to this career.
Reading Comprehension
Understanding written sentences and paragraphs in work related documents.
Learning Strategies
Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
Active Listening
Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Active Learning
Understanding the implications of new information for both current and future problem-solving and decision-making.
Critical Thinking
Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Food Production
Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.
Administration and Management
Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modelling, leadership technique, production methods, and coordination of people and resources.
Mathematics
Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
Production and Processing
Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.
What course level do I need to study?
The level of study required will vary with each job, sector and company. The table below shows the level of study achieved by those currently working in this career choice.
Educational requirements: Level 2 NVQ; GCSE at grades A*-C
Source: Office for National Statistics.
| Level of study | Percentage achieved |
|---|---|
| Level 0 | 2% |
| Level 1 | 11% |
| Level 2 | 18% |
| Level 3 | 42% |
| Level 4-5 (Higher Education) | 8% |
| Level 6 (Bachelors) | 15% |
| Level 7 (Masters or equivalent) | 4% |
Source: Labour Force Survey (LFS) data.
Similar careers
Waiters and Waitresses
Waiters and waitresses serve food and beverages in hotels, clubs, restaurants public houses and other establishments.
Average Salary:
£7,416.23
Bar Staff
Bar staff prepare, mix and serve alcoholic and non-alcoholic drinks and beverages at bars in public houses, hotels, clubs and other establishments.
Average Salary:
£8,792.73
Economic data for careers is provided by Lightcast and also available through our Career Coach app. Job postings, employment and earnings information is represented at the regional level for the East Midlands.
