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Housing officers assess and address housing needs of particular localities and individuals and oversee the day-to-day management of rented properties belonging to local authorities or housing associations.

Main tasks

  • Works closely with other agencies such as social services departments and welfare rights groups.
  • Supports tenants’ groups.
  • Deals with payment of rents and arrears, arranges for legal action where necessary.
  • Refers tenants to appropriate sources of benefits and welfare.
  • Ensures that special needs accommodation is suited to the needs of particular groups such as the elderly and disabled, and that statutory requirements for providing accommodation are met.
  • Carries out regular inspections of properties to assess and ensure they are in a good state of repair.
  • Interviews prospective tenants and allocates properties to waiting list applicants.
  • Oversees the day-to-day running of rented properties including arranging for the signing of leases, rent collection and maintenance work.

Source: Office for National Statistics.

Salary and earnings

Potential earnings

£43,241.87

Average earnings

£30,092.99

Source: Office for National Statistics' Annual Survey of Hours and Earnings (ASHE).

Skills & knowledge

The top 5 most important skills and knowledge requirements relevant to this career.

Active Listening

Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Speaking

Talking to others to convey information effectively.

Reading Comprehension

Understanding written sentences and paragraphs in work related documents.

Writing

Communicating effectively in writing as appropriate for the needs of the audience.

Monitoring

Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

Therapy and Counselling

Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counselling and guidance.

Customer and Personal Service

Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Psychology

Knowledge of human behaviour and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioural and affective disorders.

Sociology and Anthropology

Knowledge of group behaviour and dynamics, societal trends and influences, human migrations, ethnicity, cultures and their history and origins.

Clerical

Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.

What course level do I need to study?

The level of study required will vary with each job, sector and company. The table below shows the level of study achieved by those currently working in this career choice.

Educational requirements: Level 4 NVQ; Intermediate, DipHE, DipFE

Source: Office for National Statistics.

Level of study Percentage achieved
Level 0 2%
Level 1 2%
Level 2 16%
Level 3 28%
Level 4-5 (Higher Education) 14%
Level 6 (Bachelors) 30%
Level 7 (Masters or equivalent) 8%
Level 8 (Doctorate) 0%

Source: Labour Force Survey (LFS) data.

Economic data for careers is provided by Lightcast and also available through our Career Coach app. Job postings, employment and earnings information is represented at the regional level for the East Midlands.