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Police Community Support Officers (PCSOs) support the local police force by patrolling the streets to provide a visible and reassuring presence and to tackle a range of crime and disorder problems. PCSOs are also attached to the British Transport Police who operate the specialised police service for the railway network across Britain.

Main tasks

  • May direct traffic and arrange for vehicles to be removed.
  • May detain someone pending the arrival of a police officer.
  • Provides crime prevention advice and helps to support victims of crime.
  • Carries out house-to-house enquiries.
  • Assists police officers at crime scenes and major events.
  • Patrols a geographic area to monitor and deter criminal and anti-social activity and disorderly conduct.

Source: Office for National Statistics.

Salary and earnings

Potential earnings

£49,839.72

Average earnings

£30,290.99

Source: Office for National Statistics' Annual Survey of Hours and Earnings (ASHE).

Skills & knowledge

The top 5 most important skills and knowledge requirements relevant to this career.

Active Listening

Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Critical Thinking

Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Speaking

Talking to others to convey information effectively.

Reading Comprehension

Understanding written sentences and paragraphs in work related documents.

Monitoring

Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

Customer and Personal Service

Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Public Safety and Security

Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

Psychology

Knowledge of human behaviour and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioural and affective disorders.

Law and Government

Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.

English Language

Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

What course level do I need to study?

The level of study required will vary with each job, sector and company. The table below shows the level of study achieved by those currently working in this career choice.

Educational requirements: Level 3 NVQ; A Levels

Source: Office for National Statistics.

Level of study Percentage achieved
Level 0 8%
Level 1 3%
Level 2 21%
Level 3 28%
Level 4-5 (Higher Education) 10%
Level 6 (Bachelors) 25%
Level 7 (Masters or equivalent) 3%
Level 8 (Doctorate) 1%

Source: Labour Force Survey (LFS) data.

Economic data for careers is provided by Lightcast and also available through our Career Coach app. Job postings, employment and earnings information is represented at the regional level for the East Midlands.