Potential earnings
£34,572.63
Job holders in this unit group perform a variety of customer service occupations
Main tasks
- Informs customers of special promotions and new product launches.
- Addresses customer complaints and problems.
- Follows up clients to ensure their satisfaction with a product or service and to gain renewal of customer service agreements.
- Makes reservations, books tickets, organises insurance policies on behalf of customers.
- Discusses pricing processes with clients, agrees payment arrangements and handles customer accounts.
- Receives enquiries from potential and existing clients, discusses requirements, and recommends products or services.
Source: Office for National Statistics.
4 related courses
Customer Service Practitioner - Intermediate Apprenticeship (Level 2)
Course Area:
Business and Accounts
Course Type:
Apprenticeship
Automotive Customer Service Practitioner - Intermediate Apprenticeship (Level 2)
Course Area:
Motor Vehicle
Course Type:
Apprenticeship
Customer Service Specialist - Advanced Apprenticeship (Level 3)
Course Area:
Business and Accounts
Course Type:
Apprenticeship
Automotive Customer Service Specialist - Advanced Apprenticeship (Level 3)
Course Area:
Motor Vehicle
Course Type:
Apprenticeship
Salary and earnings
Average earnings
£21,925.99
Source: Office for National Statistics' Annual Survey of Hours and Earnings (ASHE).
What course level do I need to study?
The level of study required will vary with each job, sector and company. The table below shows the level of study achieved by those currently working in this career choice.
Educational requirements: Level 2 NVQ; GCSE at grades A*-C
Source: Office for National Statistics.
| Level of study | Percentage achieved |
|---|---|
| Level 0 | 3% |
| Level 1 | 5% |
| Level 2 | 29% |
| Level 3 | 29% |
| Level 4-5 (Higher Education) | 9% |
| Level 6 (Bachelors) | 22% |
| Level 7 (Masters or equivalent) | 4% |
Source: Labour Force Survey (LFS) data.
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Average Salary:
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Economic data for careers is provided by Lightcast and also available through our Career Coach app. Job postings, employment and earnings information is represented at the regional level for the East Midlands.
