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Vacancy details

Reference Number
VAC2000061238
Closing Date
Level
Intermediate (Level 2)
Duration
1 Year
Planned Start Date
Salary
£15,600 a year
Apprenticeship Area
Sales, marketing and procurement
Training Course
Customer service practitioner (level 2)
Apprenticeship Standard
Customer service practitioner

Job description

We are seeking a proactive, articulate, and well-organised Apprentice Customer Service & Operations Assistant to join our front-line team. This role bridges client relations, administration, and workshop coordination—ensuring an exceptional, seamless customer journey from initial consultation through to final sign-off.

Key Responsibilities

  • Client Liaison & Communication: Serve as the professional first point of contact for client enquiries via inbound telephone calls, email, and social media channels. Maintain clear, prompt, and courteous correspondence at all times.
  • Operational Administration: Support core administrative workflows, including CRM data entry, supplier purchase orders, client schedule updates, and organised filing.
  • Production & Quality Control Support: Learn the operational documentation required for custom manufacturing, assisting with the tracking of job sheets, material allocation, and quality-control verification.
  • Showroom & Event Representation: Assist in welcoming clients on-site and provide support during company showcases and open days.
  • Interdepartmental Coordination: Collaborate closely with our design, workshop, and fitting teams to ensure accurate messaging and realistic delivery timelines for our clients.
     

Technical Development & Training Scope

In addition to completing an accredited apprenticeship qualification in Customer Service, this role offers structured exposure to the commercial design and manufacturing sector, including:

  • Hands-on introduction to technical cabinetry surveying.
  • Stock control, material management, and hardware ordering processes.
  • Mentorship in CAD drawings as part of our surveying team.
     

Skills & Person Specification

Essential Criteria:

  • Eagerness to Learn: A genuine enthusiasm for developing new technical and administrative capabilities within a bespoke manufacturing environment (non-negotiable).
  • Communication & Professionalism: Confident, polite verbal communication and accurate written English; comfortable speaking with residential clients, architects, and suppliers.
  • Organisation & Rigour: Strong attention to detail, systematic record-keeping, and the discipline to follow structured processes.
  • Digital Literacy: Practical working knowledge of everyday office platforms and standard communication channels.
  • Education: GCSE Grade 4/C or above in English and Mathematics (or equivalent/functional skills equivalent).

Desirable Criteria:

  • Design & CAD Familiarity: Prior exposure to, or basic working knowledge of, design principles, sketch software, or 2D/3D CAD programmes is advantageous, though full training will be provided to candidates demonstrating the right aptitude and commitment.

Vacancy information

Monday to Friday, 9.00am to 5.00pm.

Unpaid lunch break, 12.30pm - 1.00pm.
37.5 hours per week

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Presentation skills
  • Logical
  • Initiative
  • GCSE English & Maths 9-4 / C (Essential)

You will receive in-house training at your workplace and be allocated a dedicated assessor who will visit you on-site to provide guidance and support throughout your apprenticeship.

DTR Customs is a growing company so future opportunities may open up to the right candidate after apprenticeship.

Sales training could be developed once apprenticeship is completed.

Employer information

At DTR Customs, we make high-end, bespoke fitted furniture and cabinetry that’s built to last. We’re makers at heart. Our workshop brings together hands-on bench joinery with precision CAD drawings, 100% bespoke manufacturing, and in house installations across the East Midlands.

We care about the details that most people never see—tight tolerances, smart engineering, and a proper finish. Working with us means being part of a small team that takes genuine pride in what rolls out the door, where your craft and problem-solving skills actually count.

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Vacancy location

Address Details:

DTR Customs Ltd
3A THE COURTYARD
MAIN STREET
KEYWORTH
NOTTINGHAM
NG12 5AW