Vacancy details

Reference Number
VAC2000055369
Closing Date
Level
Intermediate (Level 2)
Duration
1 Year 1 Month
Planned Start Date
Salary
£16,640 a year
Related Course
Aftersales (Parts and Service Advisor) - Intermediate/Advanced Apprenticeship (Level 2 and 3)
Apprenticeship Area
Sales, marketing and procurement
Training Course
Customer service practitioner (level 2)
Apprenticeship Standard
Customer service practitioner

Job description

At Chery, things move fast. You’ll be surrounded by fresh ideas, bold thinking and people who aren’t afraid to challenge the status quo. As one of the world’s fastest-growing automotive brands, we’re shaping what’s next - and you’ll have the chance to be part of it.

The Chery Apprenticeship Programme is designed to train and develop you in a way that enables you to learn the core elements of your job role using advancing technology as well as fostering an exceptional level of customer service.

Duties will include:

  • Acting as the first point of contact for all customers entering the dealership and ensuring they receive the best customer service experience
  • Upselling and cross-selling additional products and services
  • Booking in cars for MOT's and service
  • Liaising with workshop vehicle technicians for updates with vehicle repair timescales
  • Liaising with customers in a professional, polite and courteous manner, both face to face and via the telephone
  • Working to a high level of customer service at all times

Vacancy information

Monday - Friday 8.30am - 5.00pm. Occasional Saturdays.
40 hours per week

  • Communication skills
  • Customer care skills
  • Administrative skills
  • Logical
  • GCSE English 3 (Essential)
  • GCSE Maths 3 (Essential)

Candidates will work towards achieving Level 2 Customer Service Practitioner apprenticeship standard.

They will also be required to study towards achieving level 2 maths and English functional skills if they do not already hold equivalent qualifications.

https://www.instituteforapprenticeships.org/apprenticeship-standards/customer-service-practitioner-v1-1

Level 2 Customer Service Practitioner apprenticeship standard.

Standard Training will include:

  • Nationally recognised qualifications
  • IMI level 2 Certificate in Customer Service for the Automotive Industry
  • ATA Accreditation Customer Service Advisor
  • Regular in dealer review and assessment visits
  • Functional skills if needed
  • The training will take place at the work place with 1:1 support and monthly Teams calls
  • Possible permanent position on the completion of the apprenticeship
  • Possible progression onto the Customer Service Specialist Level 3 Standard
  • On completion of the apprenticeship the average salary of a parts and service advisor is anywhere between 22k-28k

Employer information

SG Petch is a family owned business that has serviced the automotive needs of the community since 1977.

Vacancy location

Address Details:

S.G. PETCH LIMITED
Middlesbrough Road
South Bank
Middlesbrough
TS6 6AJ