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Job holders in this unit group perform a variety of leisure and travel service occupations.

Main tasks

  • Serves food and beverages to passengers.
  • Makes announcements to passengers and deals with enquiries.
  • Receives passengers on ship, examines tickets and other documentation, directs them to their cabin and assists with any luggage.
  • Completes way-bill at scheduled points on route and balances cash taken with tickets issued.
  • Signals to driver when to stop and start bus, collects fares from passengers and issues tickets and changes destination indicators as necessary.
  • Responds to enquiries and complaints, books excursions and other entertainment and provides other assistance and advice to holidaymakers.
  • Makes local arrangements at stopover points for food and accommodation.
  • Receives passengers, checks tickets and guides them to their seats, makes announcements regarding travel arrangements and places of interest, and deals with passengers’ queries.
  • Observes regulations concerning the carrying capacity of vehicles and controls the boarding of passengers accordingly.

Source: Office for National Statistics.

Salary and earnings

Potential earnings

£40,164.80

Average earnings

£23,525.47

Source: Office for National Statistics' Annual Survey of Hours and Earnings (ASHE).

What course level do I need to study?

The level of study required will vary with each job, sector and company. The table below shows the level of study achieved by those currently working in this career choice.

Educational requirements: Level 3 NVQ; A Levels

Source: Office for National Statistics.

Level of study Percentage achieved
Level 0 3%
Level 1 6%
Level 2 11%
Level 3 25%
Level 4-5 (Higher Education) 10%
Level 6 (Bachelors) 31%
Level 7 (Masters or equivalent) 15%

Source: Labour Force Survey (LFS) data.

Similar careers

Rail Travel Assistants

Rail travel assistants issue, collect and inspect travel tickets, provide information and assistance to railway passengers, operate train doors, and perform a variety of duties on station platforms in connection with the arrival and departure of trains and the movement of goods and passengers, and on trains to ensure the safety and comfort of passengers.

Average Salary:

£39,203.98

Sports and Leisure Assistants

Sports and leisure assistants, provide and maintain facilities for sporting and recreational activities and supervise their use, maintain the continuity of entertainment and social events, offer odds and accept bets on the result of sporting and other events, control gambling activities, work behind the scenes in production and broadcasting enterprises in a supporting role to ensure operations run smoothly.

Average Salary:

£14,498.05

Economic data for careers is provided by Lightcast and also available through our Career Coach app. Job postings, employment and earnings information is represented at the regional level for the East Midlands.