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Vacancy details

Reference Number
VAC2000049123
Closing Date
Level
Intermediate (Level 2)
Duration
2 Years
Planned Start Date
Salary
£16,640 a year
Apprenticeship Area
Sales, marketing and procurement
Training Course
Customer service practitioner (level 2)
Apprenticeship Standard
Customer service practitioner

Job description

At Hyundai, You’ll be working within a fast-paced, challenging, environment, where you’ll be encouraged to push boundaries and challenge convention. As a global automotive manufacturer, and one of the fastest growing, you’ll have the opportunity to work within an international business environment, and grow with the company.

The Hyundai Apprenticeship Programme is designed to train and develop you in a way that enables you to learn the core elements of your job role using advancing technology as well as fostering an exceptional level of customer service.

Richmond Hyundai Southampton are currently seeking a Service Advisor Apprentice to join their dealership. This is an exciting reception-based role, working towards a level 2 customer service qualification, which also offers first-class training and outstanding long-term career prospects. The comprehensive programme provides you with an exciting and challenging opportunity to achieve formal qualifications through extensive product training as well as building up confidence and gaining valuable work experience whilst undertaking the role.

Duties will include:

  • Acting as the first point of contact for all customers entering the dealership and ensuring they receive the best customer service experience
  • Upselling and cross-selling additional products and services
  • Booking in cars for MOT's and service
  • Liaising with workshop vehicle technicians for updates with vehicle repair timescales
  • Liaising with customers in a professional, polite and courteous manner, both face to face and via the telephone
  • Working to a high level of customer service at all times
  • General ad hoc duties as and when required

Vacancy information

Monday - Friday 8.00am - 5.00pm.
40 hours per week

  • Communication skills
  • Attention to detail
  • Customer care skills
  • Team working
  • GCSE English 3 (Essential)
  • GCSE Maths 3 (Essential)

Candidates will work towards achieving Level 2 Customer Service Practitioner apprenticeship standard. They will also be required to study towards achieving level 2 maths and English functional skills if they do not already hold equivalent qualifications. https://www.instituteforapprenticeships.org/apprenticeship-standards/customer-service-practitioner-v1-1

Level 2 Customer Service Practitioner apprenticeship standard.

Standard Training will include:

  • Nationally recognised qualifications
  • IMI level 2 Certificate in Customer Service for the Automotive Industry
  • ATA Accreditation Customer Service Advisor
  • Bespoke Hyundai certified training
  • Regular in dealer review and assessment visits
  • Functional skills if needed

This apprenticeship is completed online and in house visits with an assessor to the retailer for 1 to 1 support.

Possible permanent position on the completion of the apprenticeship.

On completion of the apprenticeship the average salary of a parts and service advisor is anywhere between 22k-28k.

Employer information

Richmond Motor Group in Hampshire, West Sussex & SurreyFounded by Managing Director Michael Nobes, and originally Richmond Hyundai in 1995, the Richmond Motor Group has seen incredible growth in a relatively short period of time, collecting many awards and accolades along the way.

The government scrappage scheme in 2010 saw Richmond become the UK's Number 1 scrappage dealer, taking hundreds of old and inefficient vehicles off the road and replacing them with cleaner, greener models, and the business has been a leading Hyundai dealer in the UK for several years.

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Vacancy location

Address Details:

RICHMOND CARS (SOUTHAMPTON) LIMITED
West Quay Road
Southampton
SO15 1GY