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Vacancy details

Reference Number
VAC2000050490
Closing Date
Level
Intermediate (Level 2)
Duration
1 Year
Planned Start Date
Salary
£16,640 a year
Apprenticeship Area
Sales, marketing and procurement
Training Course
Customer service practitioner (level 2)
Apprenticeship Standard
Customer service practitioner

Job description

At Hyundai,You’ll be working within a fast-paced, challenging, environment, where you’ll be encouraged to push boundaries and challenge convention. As a global automotive manufacturer, and one of the fastest growing, you’ll have the opportunity to work within an international business environment and grow with the company.

The Hyundai Apprenticeship Programme is designed to train and develop you in a way that enables you to learn the core elements of your job role using advancing technology as well as fostering an exceptional level of customer service.

Hyundai York are currently seeking a Service Advisor Apprentice to join their dealership. This is an exciting reception-based role, working towards a level 2 customer service qualification, which also offers first-class training and outstanding long-term career prospects. The comprehensive programme provides you with an exciting and challenging opportunity to achieve formal qualifications through extensive product training as well as building up confidence and gaining valuable work experience whilst undertaking the role.

Duties will include:

  • Acting as the first point of contact for all customers entering the dealership and ensuring they receive the best customer service experience
  • Upselling and cross-selling additional products and services
  • Booking in cars for MOT's and service
  • Liaising with workshop vehicle technicians for updates with vehicle repair timescales
  • Liaising with customers in a professional, polite and courteous manner, both face to face and via the telephone
  • Working to a high level of customer service at all times
  • General ad hoc duties as and when required

Vacancy information

Monday - Friday 8:30am - 5pm
40 hours per week

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Team working
  • GCSE English 3 (Essential)
  • GCSE Maths 3 (Essential)

Candidates will work towards achieving Level 2 Customer Service Practitioner apprenticeship standard. They will also be required to study towards achieving level 2 maths and English functional skills if they do not already hold equivalent qualifications. https://www.instituteforapprenticeships.org/apprenticeship-standards/customer-service-practitioner-v1-1

Level 2 Customer Service Practitioner apprenticeship standard.

Standard Training will include:

  • Nationally recognised qualifications
  • IMI level 2 Certificate in Customer Service for the Automotive Industry
  • ATA Accreditation Customer Service Advisor
  • Bespoke Hyundai certified training
  • Regular in dealer review and assessment visits
  • Functional skills if needed

Possible permanent position on the completion of the apprenticeship.

On completion of the apprenticeship the average salary of a parts and service advisor is anywhere between 22k-28k.

Employer information

Drive Motor Retail Hyundai York is an authorized Hyundai retailer dedicated to providing exceptional service and a wide range of Hyundai vehicles. They offer new and used cars, including models like the IONIQ 6 and TUCSON, and emphasize customer care and satisfaction. The dealership is located at Great Northway, Nether Poppleton, York, and is known for its excellent customer service and a modern showroom facility

Vacancy location

Address Details:

Drive Motor Retail
Great North Way
York Business Park, Nether Poppleton
York
YO26 6RB