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Key details

Course area
Business and Accounts
Student type
Courses for 19+ students
Course type
Part-time Further Education course
Course level
Level 1
Date/times

You can start this course at any time.

Location
Online Learning
Fees
£28.50
Course code
Parent course code:C034402 Child course code: Q034403
Enrol now

Course introduction

This short, auto-marked programme will build your knowledge of the core skills needed to manage performance and underperformance and to give feedback in the workplace.

  • Section 1: The importance of effective performance management
    • In this section, you will learn about formal and informal performance assessment in the workplace and the line manager’s role in performance management.
  • Section 2: How to manage the performance of individuals in the team
    • This section covers ways to ensure fair and objective formal assessment, how to set SMART objectives and performance standards for a team member and how to measure performance.
  • Section 3: Feedback in the workplace
    • You will discover the importance of feedback to improve performance and how to give feedback effectively.
  • Section 4: Managing underperformance
    • This section covers the potential areas of underperformance in the workplace and its causes, along with actions to restore performance to acceptable levels.

Duration: You will learn at your own pace, but this course typically takes approximately 4 hours to complete.

Important Notice: All online courses are delivered exclusively via an online platform and require access to a PC or laptop computer. These courses cannot be completed without the use of a PC or laptop. You must ensure they have appropriate access to the required equipment prior to enrolment. You cannot study these courses on a mobile phone.

Course information

College Certificate

There are no formal entry requirements for this course but you must have a reasonable standard of spoken and written English and be aged 19 or over.

The course is auto-assessed with questions throughout the learning material.

AAT Award in Business Skills (Level 1) - Part-time

AAT Diploma in Accounting (Level 3) - Part-time

Access to Higher Education: Business (19+) - Full-time