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Vacancy details
- Reference Number
- VAC2000047726
- Closing Date
- Level
- Intermediate (Level 2)
- Duration
- 2 Years
- Planned Start Date
-
SalaryLearn more about the <a href="https://www.gov.uk/national-minimum-wage-rates" rel="noopener noreferrer" target="_blank">National Minimum Wage and National Living Wage rates</a>.
- £16,640 a year
- Apprenticeship Area
- Sales, marketing and procurement
- Training Course
- Customer service practitioner (level 2)
- Apprenticeship Standard
- Customer service practitioner
Job description
At Quickco, you’ll be part of a fast-paced and dynamic environment where innovation, collaboration and fresh thinking are encouraged. As a growing specialist business within Lithia UK and part of a global automotive organisation.
The Customer Service Apprenticeship Programme is designed to train and develop you in a way that enables you to learn the core elements of your job role using advancing technology as well as fostering an exceptional level of customer service.
Duties will include:
Working with customers to meet their requirements and giving advice on additional parts and services
Matching orders against stock items and sourcing parts, while offering competitive prices
Working as a team and independently to reach set goals and KPIs
Delivering fantastic customer service while remaining efficient and focused on your tasks
Incoming and outgoing call handling, face-to-face transactions, and IT-based communications
Managing goods in and out
Working with suppliers, placing orders or returns and processing paperwork accurately
Working to a high level of customer service at all times and remain courteous and police to customers
Vacancy information
Mon-Fri 40 hours per week 8:30am-5pm
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Team working
- GCSE English 3 (Essential)
- GCSE Maths 3 (Essential)
Candidates will work towards achieving Level 2 Customer Service Practitioner apprenticeship stanard. They will also be required to study towards achieving level 2 maths and English functional skills if they do not already hold equivalent qualifications. https://www.instituteforapprenticeships.org/apprenticeship-standards/customer-service-practitioner-v1-1
Level 2 Customer Service Practitioner apprenticeship standard,
Standard Training will include:
· Nationally recognised qualifications
· IMI level 2 Certificate in Customer Service for the Automotive Industry
· ATA Accreditation Customer Service Advisor
· Bespoke Hyundai certified training
· Regular in dealer review and assessment visits
· Functional skills if needed
On completion of the apprenticeship the average salary of a parts and service advisor is anywhere between 22k-28k.
Employer information
A specialist division of Lithia UK trading in parts, consumables and work wear.Quickco also stock a huge range of all-makes, own-brand, aftermarket brakes, filters, batteries and wiper blades, as well as a range of solvents and additives in our QSP range. These Quality Sourced Parts are supplied by some of the highest quality manufacturers in the industry, and offer exceptional parts at an extremely competitive price. Covering the top 80% of the Vehicle Parc, our off the shelf availability means that Quickco are a one-stop-shop for all of your business needs.
Vacancy location
Address Details:
Evans Halshaw Vauxhall
Unit 6
Clarke Industrial Estate, St. Modwen Road, Stretford
Manchester
M32 0ZF