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Managers and proprietors in this group plan, organise, direct and co-ordinate the resources necessary in the provision and running of residential and day care establishments and domiciliary care services for persons who require specialised care and/or supervision.

Main tasks

  • Ensures that the physical comfort and all material needs of service users are provided and attempts to resolve problems that may arise.
  • Creates a friendly, secure atmosphere to gain the trust and confidence of those using the service.
  • Assesses service users’ needs and ensures they have access to health and social care services as required.
  • Maintains contact between service users and the local community and/or family and friends.
  • Arranges for payment of bills, keeps accounts and adheres to health, safety and other statutory requirements.
  • Plans work schedules, assigns tasks and delegates responsibilities to staff.
  • Determines staffing, financial, material and other short- and long-term requirements.

Source: Office for National Statistics.

Salary and earnings

Potential earnings

£66,467.23

Average earnings

£39,436.98

Source: Office for National Statistics' Annual Survey of Hours and Earnings (ASHE).

Skills & knowledge

The top 5 most important skills and knowledge requirements relevant to this career.

Monitoring

Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

Learning Strategies

Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.

Reading Comprehension

Understanding written sentences and paragraphs in work related documents.

Writing

Communicating effectively in writing as appropriate for the needs of the audience.

Speaking

Talking to others to convey information effectively.

Customer and Personal Service

Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Education and Training

Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

Administration and Management

Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modelling, leadership technique, production methods, and coordination of people and resources.

Personnel and Human Resources

Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labour relations and negotiation, and personnel information systems.

English Language

Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

What course level do I need to study?

The level of study required will vary with each job, sector and company. The table below shows the level of study achieved by those currently working in this career choice.

Educational requirements: Level 4 NVQ; Intermediate, DipHE, DipFE

Source: Office for National Statistics.

Level of study Percentage achieved
Level 0 0%
Level 1 2%
Level 2 3%
Level 3 22%
Level 4-5 (Higher Education) 21%
Level 6 (Bachelors) 37%
Level 7 (Masters or equivalent) 13%
Level 8 (Doctorate) 2%

Source: Labour Force Survey (LFS) data.

Economic data for careers is provided by Lightcast and also available through our Career Coach app. Job postings, employment and earnings information is represented at the regional level for the East Midlands.